HTG Trading Ltd - Our Distributor Services

Customer support comes first!

As a key UK foodservice equipment distributor, HTG Trading believe that to succeed in the food service arena we need to offer the best equipment in the market with the best customer support – from first point of contact right through the whole life of the equipment.

Exclusive distribution partnerships with suppliers allow us to invest heavily in marketing, sales and service.  We bring products to market through our unique database and lead generation system, visiting potential customers face to face to recommend the right piece of equipment for their business.

Customer support is reinforced by our in-house Customer Support and Service Centre and our team of field engineers, who work exclusively for HTG Trading.

Our engineers are based strategically around the UK, so that if a customer has an issue we’re there quickly. HTG engineers’ professionalism and expertise, plus the extensive range of parts stocked on their vans, ensure they deliver an unrivalled first time fix rate.

We are proud to be an FEA Accredited Service Provider.

FEA Accredited Service Provider

To attain this level of recognition, our level of service and product knowledge has been assessed against a tough criteria determined by the Foodservice Equipment Association, the U.K’s leading Foodservice Equipment industry trade body.

By using an FEA Accredited Service Provider you can rest assured that the level of service you are receiving has been assessed and approved.

This means that wherever you see the badge you can trust in the service that is being delivered.

HTG Service

 

 

HTG Service – Customer Service & Support Centre

Reactive service calls, planned preventative maintenance contracts, workshop refurbishment facilities, OEM spare parts and cleaning consumables for Taylor soft serve and frozen equipment, Taylor by Frigomat artisan ice cream making equipment, ISA refrigerated displays, Quality Fry ventless fryers, Pratica ovens, La Cimbali professional coffee equipment, and Scotsman Ice making equipment.

Phone: 01473 350000

Email: service@htgtrading.co.uk

Web: www.taylor-company.co.uk/service

My Taylor Service Portal

My Taylor Service PortalRegister your business on our My Taylor service portal to access all of your machine details, information on any service contracts which you’ve taken out, download invoices and service records and order self-fit and consumable parts for your Taylor soft serve or frozen drinks machine.

Register for your own My Taylor account, CLICK HERE >>>